Rosen Hotels & Resorts

November 2022 - March 2023

In my previous role, I was responsible for content creation, daily engagement, and responding to Guest reviews, comments, and messages across multiple social media platforms. Creatively applying social media insights, I strategically contributed to ensuring that Rosen Hotels & Resorts' online presence remained positive, prioritizing Guest satisfaction and fostering a favorable brand perception.
During my time, I achieved remarkable results, increasing my account following by an impressive 200%. Additionally, I successfully produced four viral TikTok videos, amassing over 70,000 views. These achievements not only showcased my proficiency in social media management but also significantly enhanced the reach and impact of our online presence.